Privacy Policy

1. Introduction

ZeroDrop ("ZeroDrop", "we", "our", "us") provides a platform that allows users to discover special offers on fresh food products from local stores and restaurants. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

2.1 Account & Profile Information

• Name (first name, last name)
• Email address
• Phone number
• Role (Buyer or Vendor)
• Profile photo (optional)
• Store information (for vendors): store name, address, business details, photos

2.2 Location Information

We may access your approximate or precise location (when you grant permission) to show nearby stores, estimate distances, and allow you to select a pickup location on the map.

2.3 Orders, Reservations & Usage

• Orders/reservations (items, prices, pickup windows, status)
• Reviews and ratings you submit
• Support requests and messages you send us
• App events necessary to operate the service (e.g., session, device token registration)

2.4 Camera & Photos

• Camera access (if you grant permission) is used to scan QR codes for pickup verification.
• Photo library access (if you grant permission) is used to upload images (e.g., store/bag photos).

2.5 Device & Technical Information

• Device type, OS version, and app version
• IP address and approximate location derived from IP (website)
• Push notification tokens (Expo) to deliver notifications
• Diagnostics logs and error reports to improve stability

3. How We Use Your Information

• Create and manage your account
• Provide core app features (search, distance, maps, reservations, QR verification)
• Send notifications about orders, pickup, and account activity
• Prevent fraud, abuse, and unauthorized access
• Improve the app, debug issues, and maintain service reliability
• Comply with legal obligations

4. Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Vendors you order from (e.g., your name, order details, and pickup confirmation information needed to complete the pickup)
• Service providers (e.g., mapping providers, image hosting, email delivery)
• Authorities or legal parties when required by law or to protect our rights and users

5. Data Retention

We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account.

6. Your Choices & Rights

• Access, correct, or delete your account information
• Disable location/camera permissions in device settings
• Opt out of marketing communications where applicable

7. Security

We use industry-standard safeguards such as encryption in transit (HTTPS), secure password hashing, authentication tokens, and access controls. No system is 100% secure; please use strong passwords and do not share your credentials.

8. Children

ZeroDrop is not intended for children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.

9. Contact

If you have questions about this policy, contact us at support@zerodropdz.com.